PCPS Tech Support Hotline for eSchool Students

Polk County Public Schools has established a tech support hotline to assist our Campus eSchool (online) students this year.

Beginning Monday, Aug. 24, families can call 863-733-0331 for help with eSchool tech questions and issues. Campus eSchool teachers can use the hotline as well.

Staff will be available to answer calls on weekdays from 8 a.m. to 3 p.m.

Parent Portal

The Parent Portal is a service offered to parents and guardians for accessing certain student records. The service allows parents and guardians to access information about ALL of their students through one convenient website.

Schoology

Polk County Public Schools is making a transition from several online learning platforms to Schoology, a Learning Management System (LMS) that will be used both for eLearning and inside our classrooms. More information will be posted here as it becomes available.

FAQs

What is Schoology and why was it selected?

Schoology is a Learning Management System (LMS) used to bring together materials and resources for learning. It can be used to support all types of learning: face-to-face in the classroom, hybrid of face-to-face and online, and fully online e-learning. Using an LMS helps to prepare students for post-secondary learning as most universities, colleges, and vocational/technical schools use an LMS for communication and course content.

Schoology was selected by Polk County Schools to provide a uniform experience for students across elementary, middle, and high schools. It is easily accessible from computers, iPads, and smartphones and works with our student information system, Focus. For teachers, Schoology provides tools for course management, assignment grading and feedback, and communication with students. School administrators can use Schoology to send announcements to students and teachers and can access usage analytics to monitor learning resources throughout the school.

What grade levels will use Schoology?

All grades, K-12, will use Schoology to support learning in the 2020-2021 school year.

Sectionals Schoology only for eLearning students? What if my students are attending school face to face?

All teachers in Polk County Schools are encouraged to use Schoology from the beginning of the school year as a home base for online resources and learning materials. It is the goal of Polk County Schools to support students in a seamless transition to e-learning should schools be required to close during the Covid-19 pandemic. Using Schoology in all grades will better ensure that every student is familiar with this learning platform and provide a place for continuous, high-quality instruction in any format.

Will teachers still be able to meet with students and parents in Schoology?

Currently, Microsoft Teams is available within Schoology for teachers to schedule online meetings with individual students and classes. Parents/guardians can also be invited to a Microsoft Teams meeting using a personal email address.

Polk County Schools is investigating other online meeting solutions to more easily facilitate meetings between teachers, students, and parents. This page will be updated with new information as it is received.

How do you pronounce "Schoology"?

This is one of the most common questions asked about Schoology! It is pronounced “SKOOL’-uh-gee;” emphasis on “School.”

How do students access Schoology?

Students access Schoology through their ClassLink page. If prompted, sign in using your PCPS computer username and password. Please note that over the summer, teachers are preparing their courses for the new school year. Students will have access once school is in session.

What kinds of class materials will be in Schoology?

Depending on the student’s selected learning choice (in-school or e-learning), teachers will use Schoology in many ways. Some examples of the types of activities students will be expected to complete in Schoology are:

  • Course content for learning: readings from your textbook, online resources, and related articles.
  • Videos to support understanding of subject area content.
  • Knowledge checks and quizzes.
  • Show what you know and understand using online documents such as Word, PowerPoint, Google Docs, and Google Slides.
  • Links and instructions to access content-specific applications such as Reading Wonders, Freckle, Edgenuity, StemScopes, etc.
  • Opportunities to respond using video and audio in Schoology.
  • Opportunities to work collaboratively with classmates.

How often should I check Schoology?

If attending school through e-Learning, students should check Schoology each morning for assignments and updates. E-Learning requires an accurate posting of attendance for all classes, therefore, teachers will post some items to specifically record attendance each day. Your teacher(s) will provide additional information on accessing your course materials.

If attending school at your zoned school site, your teacher will instruct you when and how often to check Schoology. Every student must access Schoology at the beginning of the school year to ensure he or she has access should school transition to distance learning during the school year. If you are unable to access Schoology, please contact your classroom teacher as soon as possible.

My grade in Focus is different than in Schoology. Which is correct?

Focus is the grade book of record for grades and attendance. If your assignment grade in Schoology is different than what appears in Focus, please see your teacher. If your grades are different, the Focus grade is your official grade and will be used to calculate your overall class grade.

Where do I go for help if I need help with using Schoology?

Please contact your teacher first if you are having any issues with accessing your learning materials in Schoology. This will ensure that your teacher knows about the issue in a timely manner so you can return to learning as quickly as possible. For technical issues, please contact our Parent Help Desk at 863-614-1600 or email HelpDesk@polk-fl.net.

Do I need to download the Zoom app to attend my teacher’s meetings?

District devices now have the Zoom Client for Meetings installed. If you’re eLearning with a personal device you will need to download the Zoom Client for Meetings. You won’t have to do anything else. It just needs to be installed. When you click on your teacher’s meeting link, the Zoom Client will open automatically.

How do I access a zoom meeting using my iPad?

Access Schoology through Classlink. Once inside a Schoology course, click on the Zoom meeting link provided by your teacher. If prompted to “launch meeting”, click on the “launch meeting” link. If asked to allow PCPS to open zoom, click yes. Both options will allow you to join the Zoom meeting.

Will parents/guardians be able to access Schoology?

Focus will continue to be the official record for student grades and attendance, accessed through the Parent Portal. Parents/guardians new to Parent Portal can get information on how to access Parent Portal using the link below, and should contact their child’s school for additional information. Parents may view assigned materials in Schoology only with their student once they have logged in to the course.

PCPS Parent Portal Information

Where do I go for help if my student is struggling with using Schoology?

Please contact your child’s teacher first if your child is having any issues with accessing learning materials on Schoology. This will ensure that your teacher knows about the issue in a timely manner so that your child can return to learning as quickly as possible. For technical issues, please contact our Parent Help Desk at 863-614-1600 or email HelpDesk@polk-fl.net.

Additional Parent FAQs

You will need to contact the school office for each child and reverse this decision.

Student passwords can be reset by clicking this link (https://password.mypolkschools.net/) and following the instructions.

Your teacher will be able to give students the information they need to access online classrooms.

Please contact your child’s school to arrange for a device to be checked out.

Please contact your child’s school to request a cellular hotspot. Schools make these requests through their regional superintendent. They do not have them “in stock” at the school for checkout.

Yes. This will work just fine in the browser for most cases. Students also have the option to install the “full” versions of Word, PowerPoint, Excel, etc. from their Office 365 homepage.