PCPS School Bus Call Center Opens Monday, Aug. 8

PCPS School Bus Call Center Opens Monday, Aug. 8

For Schools, News
Photo of toy school buses

Polk County Public Schools’ transportation call center will be available starting Monday, Aug. 8.

Parents who have bus-related questions and concerns may call 863-534-7300 from Aug. 8 until Friday, Aug. 26. The temporary call center will be staffed on weekdays from 6 a.m. to 6 p.m.

(Please note: From 11:45 a.m. to 12:15 p.m. each day there will be a shift change. Calls will be answered but hold times could be longer than usual.)

Staff members will be able to provide help with all manner of transportation questions, including student bus numbers, stop times and locations, transportation eligibility, and bus delays. Families can also check Parent Portal for student busing information.

Please understand that bus delays are common at the beginning of the school year, as students and drivers settle into their daily routines. PCPS and other school districts are also facing an ongoing shortage of drivers, which creates additional workload for our existing employees.

Any delays longer than 30 minutes are posted to polkschoolsfl.com/busdelays. Parents may also call 863-534-7300 throughout the school year to reach a dispatcher.


PCPS is always looking to hire great bus drivers! We provide training and pay starts at $16.25 per hour. We also provide health insurance, free employee health clinics, Florida Retirement System benefits and more!

For more information, please visit polkschoolsfl.com/careers and click the link for “How to Become a Bus Driver.”