PCPS Transportation Call Center Open Until Aug. 18
Our transportation call center is now open!
Parents who have bus-related questions and concerns may call 863-534-7300 from today until Friday, Aug. 18. The temporary call center will be staffed on weekdays from 6 a.m. to 6 p.m.
(Please note: From 11:45 a.m. to 12:15 p.m. each day there will be a shift change. Calls will be answered but hold times could be longer than usual.)
Staff members will be able to provide help with all manner of transportation questions, including student bus numbers, stop times and locations, transportation eligibility, and bus delays. Families can also check Parent Portal (
polkschoolsfl.com/quicklinks/parentportal) for student busing information.
Any delays longer than 30 minutes are posted to
polkschoolsfl.com/studentsandparents/busdelays. Parents may also call 863-534-7300 throughout the school year to reach a dispatcher.
Please remember that bus delays are common at the beginning of the school year, as students and drivers settle into their daily routines. PCPS and other school districts are also facing an ongoing shortage of drivers, which creates additional workload for our existing employees.